What if the answer to your question was already here?

Before writing to us, take a look at the most frequently asked questions below. You might just find the answer you're looking for.

Frequently asked questions

What are the delivery times?

Our delivery times are 5 to 7 working days after dispatch. Once your order has been shipped, you will receive an email with a tracking link.

How can I track my order?

As soon as your order has been dispatched, an email with a tracking link will be sent to you. You can also use the "Track my order" option at the top of this page.

Can I change or cancel my order?

Changes or cancellations are possible as long as your order has not yet been shipped. Please contact us as soon as possible using this form.

I haven't received an order confirmation, what should I do?

First check your spam or junk mail folder. If you still can't find the email, contact us with your contact details and order date.

What should I do if my delivery address is incorrect?

Contact us as soon as possible using this form. We will correct the address for you.

Contact form

  • Store address

    1235 Notre-Dame St W
    Montreal, QC H3C 0B1

  • Email

    contact@ca-optimo.com
    (Mon-Sat / 9am-6pm)

  • Phone

    +1 (418) 476-8501
    (Mon-Fri / 10am-5pm)